Gartner surveyed 175 employees and found that 57% use personal GenAI accounts for work purposes. 33% admit to inputting sensitive information into unapproved tools. These aren't reckless employees — they're efficient ones, using the fastest available tool to get their job done. Shadow AI is what happens when an organisation deploys AI tools without clear policies, or when the approved tools are slower or less capable than the personal ones employees already use. My complete breakdown of what shadow AI…
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